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INICIO
Enterprise Service Management enhanced by autonomous AI.
Gain control, accelerate service delivery and protect sensitive data in real time with Autonomous AI and PII Shield
Improve resolution rates by 15–30% and increase service productivity by up to 40% with autonomous AI-driven analysts, while ensuring real-time protection of sensitive data through Cibertrend PII Shield.
About us
We enable modern Service Management through autonomous analysts and AI-driven operations for public and private organizations.
Our technology and managed services provide organizations with full operational control over their IT services — autonomously handling incidents and service requests, managing IT assets, monitoring applications, measuring service quality, and continuously automating operations at scale.
Today, we are expanding these capabilities through advanced AI solutions, including real-time protection of sensitive data with Cibertrend PII Shield, enabling organizations to operate securely while accelerating their digital and AI initiatives.
Organizations have trusted us for over 23 years to deliver reliability, continuity, and measurable results — now enhanced by intelligent automation and data protection.
NOSOTROS
SERVICIOS
Solutions
SERVICE MANAGEMENT
Extensive experience in IT Service Management (ITSM).
We design and implement automated, agent-assisted, and hybrid service desks aligned with ITIL best practices—covering incident, request, change, knowledge, and SLA management, along with other critical ITSM processes.
Our solutions are purpose-built for service centers supporting internal users, external users, and end customers with efficiency and consistency.
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Achieve full visibility and control across your IT infrastructure.
Track your complete asset inventory, associated costs, warranties, invoices, purchase orders, and vendors—while identifying faulty devices, asset locations, installed software, and ensuring software licensing compliance across the organization.
Make informed decisions, reduce operational risk, and optimize technology investments with accurate, real-time asset intelligence.
IT ASSETS MANAGEMENT
PII SHIELD (former PII Protection Gateway)
Cibertrend PII Shield is a real-time data protection solution that detects and anonymizes sensitive information (PII) across enterprise data flows before it reaches systems, integrations, or AI models. Designed with a stateless architecture, it processes data in transit without storing it, significantly reducing exposure risk while enabling secure use of analytics, automation, and AI.
ARTIFICIAL INTELLIGENCE FOR IT OPERATIONS
We deliver advanced technology through an AI-driven virtual analyst capable of correlating alerts, prioritizing events using machine learning and NLP, and autonomously executing responses.
Our unique technology helps eliminate operational backlog and alert fatigue, providing full event coverage with speed, accuracy, and end-to-end traceability.
Working With the Best Clients
PARTNERS
We work closely with leading technology partners to deliver integrated, enterprise-ready solutions.
Our approach combines deep Service Management expertise with proven platforms, ensuring efficient implementations, operational consistency, and measurable outcomes.
Through long-term partnerships, we help organizations adopt innovation with confidence and maximize the value of their technology investments.
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